Captain Jack Casino - Player’s account has been closed.

deposited multiple times with bonus codes actually made it thi playthru and hit a good size that was finally withdrawable my first time ever winning online st a casino I was ecstatic I was in touch with them they requested my KyC and I gave them all the personal info requested as days went by and no response I emailed them and was responded by giving me a ticket number and said I would be contacted on the issue within 5 days . On the fifth day as I went to log in I couldn’t it said invalid username and password so I requested a password reset which was went to me not once not twice but three times after the third time resetting my password I decided to email them due to the fact that the 24/7 live chat is only available to logged in customers so after a suspecting email that I sent I received an email saying my account has been closed and it’s non reversible and at their sole discretion as of why and that neither them nor their manager could access the reason why .... unethical untrustworthy unbelieveable

Dear Christina,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you received any confirmation from the casino regarding successful KYC verification before they closed your account?

Additionally, if there is any other relevant communication between you and the casino that wasn't included in the attachments, please forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Christina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I thought I had but will send again

Thank you very much Christina for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Christina!

From now on, I will try to help you with your issue. I would like to invite Captain Jack Casino's representatives to join this conversation in order to help us to resolve this complaint.

Greetings all,

I reviewed the situation Christina, it seems you were banned for multiple accounts as well as free chip abuse. All related cash deposits were refunded to the depositing card and should be reflected in your bank account statements in due time if they aren't already.

Apologies but in this particular situation there isn't a lot I can do to assist.

I have submitted related documentation to the casino.guru team.

Best wishes,

Nick and Captain Jack

Hello Christina!

We have received supporting evidence from Nick of Captain Jack Casino. We consider this evidence as sufficient to support what the casino's representative portrayed in his recent reply.

Unfortunately, there is not much we can do for you in this case.

Is there anything else that we can help you with?

Hello Christina!

Since we did not receive any kind of answer from you, we are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Due to the reasons mentioned above we are rejecting this complaint as 'unjustified'.