Home Complaints Captain Cooks Casino - Player’s withdrawal has been delayed.

Captain Cooks Casino - Player’s withdrawal has been delayed.

Amount: Can$50

Captain Cooks Casino
Very good reputation
Submitted: 14 Oct 2021
Case opened Current status

Waiting for player to reply

3d 21h 50m 46s

Case summary

3 days ago

The player from Canada has requested a withdrawal six weeks ago. Unfortunately, it hasn’t been received yet.

Public
1 week ago

Withdrawal September 1st 2.500.00 won on 9 masks didn’t get a reply notification from anyone can u look into this matter for me plz thx Glenda

Public
1 week ago

Dear Glenda,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
3 days ago

Dear Glenda,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Glenda has 3d 21h 50m 46s to reply