Captain Cooks Casino - Player’s struggling to access his account.

I cannot log in vv

Dear Gerald,

Thank you very much for submitting your complaint. I’m sorry to hear about your complaint. Could you please advise if there’s any notification or message when you try to log in? What exactly it says, when you try to enter your Username and Password? Is the website itself accessible? Have you tried to contact the customer service?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

yup I contact the costumers support but they didn't not resolve my problem. Know if i try to login. They told the your username and password is incorrect

Could you please advise which email address you have used to register your account and what was your username? 

Dear Gerald,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.