The player from Alberta had deposited over €500 but could not win. The player felt the games were rigged and fraudulent. We explained that without substantial evidence, such as extensive game history or proof of unofficial games, we could not proceed with the complaint. The case was closed due to a lack of supporting evidence.
Captain Cooks Casino - Player complains about inability to win.
Amount: ??
Captain Cooks Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 months ago
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3 months ago
I deposited over 500 in the last couple days and can’t even win!!! Why ? Then when you give me "bonus" money I win big and can’t cash out because it’s "bonus" money so in reality it’s not real money! I deposit real money can’t win shit then you give me your fake money and I can win! This is bullshit! Why can’t I win ? I’ve been playing straight these last couple days ! Your games are rigged and fraudulent!
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3 months ago
Dear Victoriasav,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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3 months ago
Well how do I get lucky ? I’ve been playing everyday . Depositing hundreds of dollars … I understand it’s the luck of the draw but I deposited almost 1000 if not more and still can’t win ? Like why ? I have never won a large amount once since I opened my account last year …. Seems fishy to me!!
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2 months ago
Thank you for your reply, Victoriasav. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.
If you do not agree with our decision, you can always contact the licensing authority, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
