Candy Casino - The player's balance disappeared.

When I first found out about this site, the amount deposited for 180 months disappeared in an instant. ㆍI signed up as a member through Casino Guru. to a chat site. I sent the contents that I captured, that is, the data deposited with 180 dollars.

they are. can withdraw He helped me without document verification and I was grateful. I have left a review on CasinoGuru.

The problem is that I deposited about $300 in two days. I confirmed that I could withdraw without any problems as attached in the picture, and applied for a withdrawal of $100.

I got an email from them

The contents are attached. Ida ㆍ

They have terms except $15. said to have violated Won't return winnings

I'd rather I will find this winnings and donate it to people in need.

Hello amazonbag38,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Candy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did the casino void your balance for breaching a term and if yes, did they specify which one? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It was yesterday

I sent an e-mail and said that I had violated the terms and conditions. withdrawal request. But, I forfeited all of $101 when I deposited close to $300.

Hello amazonbag38,

Thank you for all the information provided. We believe that such term should not be applied by the casino. If you did deposit, it should not matter how much did you deposit to get a bonus, you still should be paid out. I will now forward your complaint to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I am thankful that people like you exist on this earth.

Until such a good day and really. I'm strong

The weather. this place. It's very cold in Korea. I hope those who don't know where you are are healthy. Although Korea

I will pray

Hello amazonbag38,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Candy Casino to the conversation to participate in the resolution of this complaint.

Thank you so much for your help Peter.

I'll just wait like this. Can I do it? I. I may not know the situation, so please tell me how.

People like you are patriots

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Surely. can withdraw that there is money even though it is written. Are you saying withdrawal is impossible?

can get it words. You did, but even after the 7-day extension. solve this. If not, it ends unresolved. Are you talking?

Peter! Thanks for the reply. I'm in good health. didn't I'll answer you now

May you be healthy. I will sincerely pray

I say this. Again because it seems to be safe. My clear. comments. I'll write it down! By all means. Get them!

In the beginning. Confidence that you will receive it. You gave me

Don't be weak! I am. that money. I. not getting get it from there. Donated to Ukraine. do!

!I. To them. spend a few hundred dollars should receive that money. that I can't get I don't understand. Obviously. that you can withdraw It was written

Be healthy. Stay strong.

Hello amazonbag38,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (certria@gaminglicenses.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter