The player from Brazil was experiencing an issue with their account at an online casino, as they were unable to enter their phone number. This issue was preventing them from completing their profile and receiving bonuses. Despite our efforts to reach out and ask for more details to assist in resolving the matter, the player did not respond. Therefore, we were unable to proceed with the investigation and had to reject the complaint.
Candy Casino - Player unable to update profile information.
Amount: ??
Candy Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Candy Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Translation
I am unable to enter my phone number on my profile, thus I can't complete my profile and I am not receiving my bonuses.
Automatic translation:
Public
Public
10 months ago
Hello fariseu2024,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Candy Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? What exactly is the issue with entering the phone number? Are you also trying to verify any other documents? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
