The player from Brazil reported that his casino account had been blocked. He had attempted to withdraw $300 but was informed that he needed to update his profile. After this, his access to the platform was blocked without any explanation or option for unblocking. The issue was not resolved as the player did not respond to the Complaints Team's requests for further information, which led to the rejection of the complaint.
Candy Casino - Player's account has been closed.
Amount: $300
Candy Casino
Safety Index:Above averageSafety Index
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6.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
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4 months ago
Dear antonildocosta06,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Candy Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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4 months ago
Translation
I tried to withdraw 300 dollars and they told me to update my profile after trying so hard, they blocked my access to the platform and didn't even give me an option to unblock it.
Automatic translation:
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4 months ago
Hello antonildocosta06,
Did they explain it in any way? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?
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4 months ago
Translation
They didn't explain anything to me, just blocked my account with 300 dollars.
Automatic translation:
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3 months ago
Can you please forward the communication with the casino as requested earlier?
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3 months ago
Dear antonildocosta06,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
