The player from Finland claimed to have come in 2nd place in the Sultan Spins tournament on April 28, 2024, and believed she was entitled to a prize. We determined that the complaint was not related to Canada777 Casino. The relevant department was contacted to address the tournament issue, and they planned to reach out to the player soon.
Canada777 Casino - Player has not received a tournament prize.
Amount: €30
Canada777 Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 months ago
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2 months ago
Translation
Hello! I came in 2nd place in the game Sultan Spins with the username Sarkkiska. Shouldn't I be entitled to a prize? The tournament was on April 28, 2024.
Automatic translation:
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2 months ago
Dear sarkkiska,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do you have any screenshots, videos, or other evidence showing that you won 2nd place in the tournament? Please send me the link or a screenshot of the tournament you participated in.
Have you been contacted by the casino after the tournament ended to inform you about your winnings?
When was the last time you communicated with the casino customer support, and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Dear sarkkiska,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Thank you for providing the screenshot. I can see that you are referring to one of our Free Tournaments. This complaint is not related to Canada777 Casino, so I will close the complaint now. I will contact the relevant department regarding the tournament, and they will get in touch with you soon. Thank you for your understanding.
