Dear sarkkiska,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do you have any screenshots, videos, or other evidence showing that you won 2nd place in the tournament? Please send me the link or a screenshot of the tournament you participated in.
Have you been contacted by the casino after the tournament ended to inform you about your winnings?
When was the last time you communicated with the casino customer support, and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear sarkkiska,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do you have any screenshots, videos, or other evidence showing that you won 2nd place in the tournament? Please send me the link or a screenshot of the tournament you participated in.
Have you been contacted by the casino after the tournament ended to inform you about your winnings?
When was the last time you communicated with the casino customer support, and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika