CampoBet Casino SE - Player finds verification process unnecessarily long and complicated.

Hello.

I have now for almost 1 year struggled with verification at Campobet. Submitted several documents about income for private things. This is getting ridiculous how they go about it on that site. They have even gained access to accounts via Kreditz but come up with new things and change the rules afterwards. What should I do? Really need help! Has been verified by the State's own Svenska Spel in 1 day and there were no oddities. But Campo bet keeps changing the rules of the game and comes up with new things to explain or submit. They are abusing the law that is supposed to protect money laundering and terrorism.

mvh John S.

Dear JohnS, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? Could you please specify which documents the casino has approved and what additional documents do they request from you to be able to process your withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello.

They have verified this.

1, Transaction history

2, Proof of identity

3, Proof of Wealth/Means

4, Extras

They have also gained access to my bank via Kreditz!

Then I sent everything in exactly the right format and had to answer a lot of questions.

To the point that I made a withdrawal and now after came lots of different phases with verification so that even their own tab under my pages with verification cannot fit more points.

Now they are going through my savings account at the same bank as well which has nothing to do with them at all.

I have gone through several verification processes on other sites and have never been treated like this. Have always been approved without any worries.

The state's own. Svenska Spel has just approved a new customer awareness and verification.

While these at Campobet have been going on since July last year!

The strange thing is that so many experienced exactly the same approach as me.

A verification must be that you are you and your payment and withdrawal funds are yours.

That you do not engage in money laundering & various illegalities.

Before we proceed with the case, could you please forward me any communication between you and the casino that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru. Thank you.

Dear JohnS,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.