Campeonbet Casino - Player’s withdrawal has been withheld.

I played roulette and blackjack with no bonus and won 3604.19 USD in APRIL 2022. 

The casino asked me for loads of documents and I finally satisfied all their nonsense and they begin paying me out very slowly at only 500 USD every couple of weeks. 

They often canceled my withdrawals making stupid excuses like "technical problems."After a few payouts my balance was down to 1604 and I was traveling and using hotel wifi so I used my VPN on my laptop and withdrew 500 USD. 

Now they cancel my all my 1604 balance saying that VPN is not allowed according to a term buried in their fine print!

I wasn't even playing, those funds are already mine, and the only reason that they still have my money is cause they are broke fraudsters who stall and stall.

Please BLACKLIST the casino so that nobody else plays there.

Dear GamblingQueen,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please confirm that you have never used a VPN (Virtual Private Network) to alter your location while accumulating your winnings? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.

The problem with using the VPN is that you might be involuntarily connected to another IP address which is related to a different casino account in the same gambling establishment, hence, it seems as if you created multiple accounts from one IP address. Or, on the other hand, a player might be using VPN to hide that they’re accessing the casino’s website from a restricted jurisdiction.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Hello Petronela,

I never used a VPN to play. It was only 5 months after winning when I was still trying to withdraw that I logged in with VPN cause I was using hotel WIFI.

Please note that the casino was already paying me my winnings but super slowly and in small amounts.

Thank you, GamblingQueen, for the clarification. Is there any relevant communication that you could forward to me before we'll contact the casino? My email address is petronela.k@casino.guru.

Hello Petronela, I have just forwarded you the conversation with campeonbet to your email. Thank you.

Thank you very much, GamblingQueen, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Campeonbet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello GamblingQueen,

I apologize for the late reply. I will assist you with the complaint from now on. I went over the communication between you and the casino and I will do my best to help you. As you mentioned yourself, the list of rules the casino used as justification to void your winnings doesn't tell us what to focus on. I'll contact the casino in order to ask for a more concrete explanation.

Campeonbet Casino,

Could you explain if the use of a VPN is the reason for the confiscation of GamblingQueen's winnings?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello GamblingQueen,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players.

Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (tomas@casino.guru). I am sorry I could not be of more help on this occasion.