The player from Austria is experiencing a delay in payment, which has been pending for 6 weeks. Player’s complaint has been resolved successfully.
Campeonbet Casino - Player's withdrawal delayed for 6 weeks.
Amount: €220
Campeonbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Campeonbet Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
The payment simply isn't being made. It's been 6 weeks.
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1 year ago
Dear DiePartei,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello! Apparently there was still one document missing (the 8th), which has now been successfully received and the account verified. Since I have now read the negative reviews, I will be happy to keep you updated. Kind regards
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1 year ago
Hello DiePartei,
Have there been any developments since our last conversation, please?
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1 year ago
Translation
Hello! Sorry, I missed it. Was then paid out after 2 months thanks to your help. Thanks!
Of course, the bookmaker is still not recommended.
Lg
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, DiePartei, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
