Campeonbet Casino - Player's account has been closed.

Hello,

I placed a bet with 3 bets and the maximum coefficient was 1.9, and I won. My balance was 308 euros. When I requested a withdrawal, I received an email about verification. I sent my ID. Then, I sent my bank statement to confirm my address. After that, they asked me to verify my phone number. I went to the mobile operator, got a special document stating the number was truly mine, and sent it. Then, they sent me some digits, which I wrote down on a piece of paper along with the date of the day, the name of the casino, my ID, and a selfie. I sent everything they requested. In the end, I received a response saying my account was blocked without any explanation. Please help me get my money back. Also, such casinos should be shut down and should not exist. Thank you in advance.

Dear anamania,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with Campeonbet. I can imagine how frustrating this situation must be.

To better understand your case and assist you effectively, could you kindly provide more details regarding the following points:

Verification Process:

• Did the casino specify which part of their Terms and Conditions (e.g., section 12.10) led to your account being blocked?
• Did they claim that you violated any of the following terms:

1. Use of a VPN or disguised IP address (Clause 12.10.i)?
2. Submission of forged documents during the verification process (Clause 12.10.ii)?
3. Bonus abuse or similar activities (Clause 12.10.iii)?
4. Participation in any fraudulent or unlawful activities (Clause 12.10.iv)?

Use of VPN or Proxies:

• Have you ever used a VPN, proxy, or similar tool while accessing the casino? Even accidental use could trigger this clause.

Document Authenticity:

• Did the casino claim that any documents you provided (ID, bank statement, mobile verification) were invalid or incomplete?

Betting and Bonus Activity:

• Were you using any bonuses or promotions when placing the bets? If yes, could you provide details about the terms and conditions of the bonus?

If you have received specific communication from the casino regarding their reasons for blocking your account, please forward it to petronela.k@casino.guru so that we can review it thoroughly.

I would also like to inform you that Campeonbet Casino does not cooperate with us at all. This means they do not engage in our mediation process or respond to our attempts to address complaints. While we will make every effort to assist you, it’s important to be aware that our ability to resolve this matter may be limited due to their lack of cooperation.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!