The player from Poland had completed a lengthy verification process and had been approved, but was unsuccessful in making withdrawals. This issue had ultimately led to account closure. Despite no acknowledgement of regulation breaches, the casino had stopped responding to his emails. The Complaints Team had attempted to contact the casino several times but received no response. As a result, the complaint had been marked as 'unresolved', which could have negatively affected the casino's rating. The player had been advised to contact the Curaçao/Antillephone Gaming Authority for further assistance.
Campeonbet Casino - Player’s account blocked after unsuccessful withdrawal attempts.
Black points: 252
Amount: €1,290
Campeonbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
10 months ago
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10 months ago
good morning, the casino stole my money, after endless verification and sending all possible documents, the casino finally verified me, but every time I tried to withdraw money, the casino still refused to pay me, explaining that it had been sent documents, when I did it, they verified them positively, but they kept coming up with new ones, now the casino completely blocked me and stole my money, as a reason they sent me the regulations, but I did not break any of their regulations, and yet I can't talk to them because they don't reply to me anymore e-mail, I don't know what to do, I need your help, please help me best regards, Gregory B****
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10 months ago
Hello gbrozek96,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Campeonbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did they explain the reason of blocking your account?
Looking forward to your answer.
Regards,
Nick
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10 months ago
Hello nick, i have send them, bank account statemant, and driving license, a Mobile phone bill with my name, adres and Mobile phone visable, internet bill, my photo holding a driving license, photo with id of my jeton Wallet, and they all have been accepted exept internet bill becouse its not a kind of document that they accept so i have send them bank statemant with my adress wich they have accepted i have also send them photo of me holding a passport and my id but they have been rejected becouse i did not use them before as my registration id, i Belive first atempt of my veryfication started in septempber this year, but they did not accept my internet bill 
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10 months ago
The last time I talked to them was about a week ago and it was about when they are going to allow me to withdraw my money they could not give me a clear answear, yesterday they only sent me a message that they blocked my account and stole my money, but they didn't reply to any of my answers or questions, it hadn't happened before and they replied almost immediately.. they didn't give me a clear answer. why they blocked my account, they only sent me the regulations which I have not broken in any way, I would really like to know the reason why they did that, but they are not replying to my e-mail, I am begging you for help, I have been playing with them since June
best regards,
Grzegorz
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10 months ago
They have just contacted me, but still with No clear reason why they blocked me 
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10 months ago
Thank you gbrozek96 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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10 months ago
Hello gbrozek96 ,
I'm Michal and I have taken over your complaint. I have reviewed your case and just so you know Campeonbet Casino was not very cooperative in solving player complaints with us in the past, but I will still contact the casino to see if we can help.
We would like to invite Campeonbet Casino to join the conversation.
Dear Campeonbet Casino,
Can you please provide more information on how should the player break your terms and conditions? Please forward any supporting evidence of your claims to me at michal.k@casino.guru
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10 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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10 months ago
Dear gbrozek96,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend contacting the Curaçao/Antillephone Gaming Authority (complaints@gaminglicences.com, certria@gaminglicences.com) and submitting a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in licensed and good-rated casinos to avoid disappointments like this in the future.
Best regards,
Michal
Casino Guru
