The player from Germany had complained about being allowed to play in a casino despite restrictions and alleged delays in refunding his deposits. Upon reviewing the case, we concluded that the player was not eligible for a refund. Furthermore, the player had initiated chargebacks on the deposits, limiting our ability to provide further assistance. We had advised the player that requesting a chargeback might cause future issues with withdrawals from other online casinos. The provided communication did not conclusively show that the casino had agreed to process any refunds, leading to the rejection of the complaint.
Campeonbet Casino - Player awaits large refunds from a casino that shouldn't operate in Germany.
Amount: €3,000
Campeonbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Campeonbet Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Hello, I'm writing to you because this casino has allowed me to play, mis-coded transactions, and doesn't even allow players from Germany to play. I didn't use a VPN and they've actually refunded a few deposits. However, they have not yet refunded the large sums, and as they continue to delay this process, I wanted to ask if you could possibly contact the casino and ask why they have not refunded everything. Thank you.
Automatic translation:
Public
Public
6 months ago
Dear keejan,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Campeonbet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise when you deposited in the casino and whether your account is currently blocked?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
6 months ago
Thanks for your email.
We don't think you are eligible for a refund for the reasons you specified in the complaint and since you initiated chargebacks on the deposits we can offer no further recourse.
Please understand that requesting a chargeback in an online casino might cause you issues in the future if you happen to want to withdraw winnings from other online casinos, that is why we don't recommend the practice. Please understand successful chargebacks are not proof the casino agreed to issue a refund.
From the communication you submitted it's not conclusive the casino agreed to process any refunds, and therefore the complaint will be rejected.
Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
