The player from Mexico wasn’t granted the VIP level he expected. We closed the complaint because the player didn't reply to our questions.
Caliente Casino - Player wasn’t granted a VIP level.
Amount: Mex$11,111
Caliente Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
Caliente Casino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
They have already intervened and helped that hot casino I paid myself!
On this occasion the complaint is why months ago I should have been a platinum VIP level, I cover all the specifications but no more, they bring me pure lies, first that I did not have the necessary points, the points are already exceeded, currently I have more than 108 thousand points for access the next level, since I completed them, they told me why I had no activity, which is something illogical if I had no activity, I would not have the highest score!
After they don't level me up, why does the system have to send an invitation, and I had to witness a similar case where a person's level was activated through a manager or supervisor of that casino!
And what I have also claimed is that if according to it is by invitation, why the hell on your page do they handle the calipoints that one accumulates to level up and when you complete them they say that they are not valid to level up then It's false advertising!
I hope you can help me once again Guru!
Beforehand thank you very much!!
Automatic translation:
Public
Public
1 year ago
Dear uribex08,
Thank you very much for submitting your complaint. I am sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and reward system. A higher VIP level is something like a gift from the casino that the casino can decide whether you are eligible for or not.
I apologize, but we cannot penalize the casino for not granting you a VIP level and any benefits related to it, nor we can pressure them to grant them to you.
If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to close this complaint.
Thank you for your understanding.
Best regards,
Tomas
