As a Casino Analyst, Zuzana is often praised and admired for her efficiency and accuracy when it comes to updating our database and making sure that the data is relevant and new. With her previous experience as a GIS specialist, she has a keen eye for detail. Reading is one of her many hobbies, and ...
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Zuzana C.
Author
Zuzana Cirochova
Casino Analyst
As a Casino Analyst, Zuzana is often praised and admired for her efficiency and accuracy when it comes to updating our database and making sure that the data is relevant and new. With her previous experience as a GIS specialist, she has a keen eye for detail. Reading is one of her many hobbies, and ...
Company focuses on sports betting rather than the casino
Casino screenshots
In-depth review
Caliente Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Caliente Casino scored an Above average Safety Index of 6.6, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Keep reading our Caliente Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index – Caliente Casino fairness and safety
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Caliente Casino review, we extensively examined and analyzed the Terms and Conditions of Caliente Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
According to our approximate calculation or collected information, Caliente Casino is a large online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we are aware, no relevant casino blacklists mention Caliente Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
Taking into account all factors in our review, Caliente Casino has scored a Safety Index of 6.6, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.
Terms and Conditions of Caliente Casino evaluated
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Caliente Casino to be somewhat unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Caliente Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 5 complaints about this casino in our database. Because of these complaints, we've given this casino 1,272 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Caliente Casino user feedback and reviews evaluated
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Caliente Casino has a Good User feedback score based on the 10 user reviews in our database. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company data
Caliente Casino has estimated annual revenues higher than $20,000,000. This makes it a big online casino on our scale.
Caliente Casino has been granted a gambling license in Mexico issued by Dirección General de Juegos y Sorteos.
Note:Caliente Casino is connected to land-based casinos or betting shops. Judging purely by the online casino website, this casino would have a lower Safety Index than it currently has from us, however, it has been increased because of the availability of brick-and-mortar establishments and the credibility they add to the online casino.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
MXN 120,000 per month
No win limit
Withdrawal limit also applies to progressive jackpot wins!
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Caliente Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Caliente Casino, managing your account, withdrawals, or other matters. Caliente Casino has a good customer support, judging by the results of our testing.
Casino games and slots available at Caliente Casino
Caliente Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 44 game providers are offered. This includes NetEnt, Novomatic, Playtech, Blueprint Gaming, IGT, Pragmatic Play, Quickspin, Red Tiger Gaming, Betsoft Gaming, iSoftBet, Scientific Games (SG Digital), Playson, Eyecon, BGaming, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Ainsworth Game Technology, Inspired Gaming, Leap Gaming, FBM Digital Systems., Psiclone Games, MGA, Kajot, Synot Games, RFranco Games, Skywind Group, Skillzzgaming, Peter & Sons, Betixon, Zitro, Games Global, Reel Web (Playtech), Bragg Gaming, EGT Digital, Rarestone gaming, AGS, Spinberry, Triple Cherry, Amusnet, Ruby Play.
Caliente Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 2 bonuses from Caliente Casino:
Mex$1,000 NO DEPOSIT BONUS
100% up to Mex$20,000
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Operator
TECNOLOGÍA EN ENTRETENIMIENTO CALIPLAY, SAPI de CV
Established
2014
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Caliente Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Negative
Reputation helped by land-based casinos or betting shops
Low withdrawal limit
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
Mexico (Dirección General de Juegos y Sorteos)8599
Verified
Important
Important:
Casino applies withdrawal limits to progressive jackpot wins
This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.
Unfair terms and conditions
Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited
Show full rule and our analysis
Winnings may be forfeited if card counting strategies are detected
Show full rule and our analysis
Complaints about Caliente Casino
All(30)
Opened(1)
Unresolved(5)
Resolved(4)
Rejected(20)
Player claims that payment has been delayed.
Player claims that payment has been delayed.
Disputed amount: Mex$1,700
Player believes that their withdrawal has been delayed.
Disputed amount: Mex$1,500
Player’s winnings have been confiscated.
Disputed amount: Mex$1,360
Player's withdrawal request is denied.
Disputed amount: Mex$45,000
Player's winnings have been confiscated.
Disputed amount: Mex$8,147
Player's winnings have been confiscated after account review.
Disputed amount: Mex$28,981
Player’s game malfunction issue poorly handled.
Disputed amount: Mex$250
Player’s withdrawal is delayed due to verification.
Disputed amount: Mex$4,000
Player’s account has been blocked and support unresponsive.
Explore the game selection available at Caliente Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 13
Not Available: 2
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Caliente Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that Caliente Casino does not offer any bonuses to players from your country.
Payment methods
Payments
Browse an overview of payment methods supported by Caliente Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(9)
Payment methods (9)
Transaction limits
Withdrawal limits
Mex$120,000
per month
Applied to progressive jackpot wins
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
MXN
Summary of player reviews
Guru AI
Deposits were convenient, but 15 players reported problems withdrawing winnings and concerns about fund security.
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
Spanish
All languages (1)
Spanish
Live chat
Available in
2 languages
EnglishSpanish
All languages (2)
English
Spanish
Customer support:
Available in
2 languages
EnglishSpanish
All languages (2)
English
Spanish
Live chat rating
Good
Average response time: 5m
Based on 6 tests
Date and tester
Response time
Rating
05 Mar 2026
Zuzana C.
5m
Good
12 Sep 2024
Natalia J.
Not measured
Good
17 Jan 2024
Ivana F.
Not measured
Good
13 Mar 2023
Endri K.
Not measured
Average
20 Jan 2022
Tomas B.
Not measured
Excellent
25 Jun 2020
Zuzana P.
Not measured
Excellent
E-mail support rating
Good
Based on 1 test
Date and tester
Rating
13 Jun 2025
Mária B.
Good
User reviews
User reviews of Caliente Casino
This is a place to share experience with Caliente Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Good
Rated by 10 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Summary of player reviews
Guru AI
Few areas receive strong praise, though some users appreciate the game variety. Payments appear to be a point of concern, with more negative than positive feedback reported.
Casino Guru
We want players to understand gambling.
Browse user reviews
All
Payments (8)
• 1 week ago
I registered at Caliente Casino in February and my first impression was good. There were promotions available and I later took advantage of the first deposit bonus, which allowed me to test the platform further. What I enjoyed most were the live dealer games. I prefer these tables because they feel more entertaining than playing only against the computer. I also found the atmosphere during the games pleasant. After trying the casino, I decided to make a deposit. Initially, I preferred to use an alternative payment option before entering my card details, and everything went smoothly. Later, I also used my card, and the balance was reflected quickly and without any issues. Overall, my experience with Caliente Casino has been positive. As an area for improvement, I would like to see a wider variety of games and tables available.
Me registré en Caliente Casino en febrero y mi primera impresión fue buena. Había promociones disponibles y después aproveché el bono del primer depósito, lo que me permitió probar mejor la plataforma. Lo que más me gustó fueron los juegos con crupier en vivo. Prefiero este tipo de mesas porque se sienten más entretenidas que jugar solamente contra la computadora. El ambiente durante las partidas también me pareció agradable. Después de probar el casino decidí hacer un depósito. Al principio preferí utilizar una opción de pago alternativa antes de poner los datos de mi tarjeta y todo salió bien. Más adelante también utilicé mi tarjeta y el saldo se reflejó rápido y sin problemas. En general mi experiencia con Caliente Casino ha sido positiva. Como punto a mejorar, me gustaría que hubiera una mayor variedad de juegos y mesas disponibles.
I quite like live dealer games.
Los juegos con crupier en vivo me gustan bastante.
The deposit was reflected quickly and without problems.
El depósito se reflejó rápido y sin problemas.
There are promotions and a bonus for the first deposit.
Hay promociones y bono para el primer depósito.
I would like there to be more variety of games and tables.
Me gustaría que hubiera más variedad de juegos y mesas.
• 6 months ago
The worst place to get paid. I read a review saying they were pioneers, but it's a total scam. They ask you to verify your account and take forever to deposit your winnings. Honestly, I don't know if they still do it; I haven't received mine yet. What really bothers me is that they have no problem accepting the money I deposit from my account, the same account I transferred my winnings to. They don't bother to investigate anything. Honestly, I've never had problems withdrawing my winnings with any other casino, only with them. And before you say it's because it's regulated, etc., etc., let me tell you this: if they had had problems accepting my money, if they had taken 3 or 5 days to review the money I was depositing, then I would understand why they take the same amount of time to pay out your winnings. Honestly, it makes you not want to keep playing, especially if it's your first time, which is my case.
El peor lugar ala hora de pagar por ahí leí una reseña de que eran pioneros es pura estafa te piden verificar tu cuenta y se toman su tiempo para depositarte tus ganancias la verdad no sé si lo hacen ala fecha no eh recibido las mías lo que verdaderamente me molesta es que no tienen problemas para aceptar mi dinero que yo les deposite desde mi cuenta, misma ala cual dirigi mis ganancias ahí no se ponen a investigar nada la verdad con ningún otro casino eh tenido problemas para retirar mis ganancias solo con ellos, y antes de que dijan que es por qué está regulado etc etc les diré lo siguiente, si ellos hubieran tenido problemas para aceptar mi dinero si se hubieran tomado 3 o 5 días en revisión del dinero que yo les estaba depositando entonces entendería por qué se toman el mismo tiempo para pagarte tus ganancias la verdad no te quedan ganas de seguir jugando más si es tu primera vez que es mi caso
Bad
Mala
• 1 year ago
It's surprising that it has that rating and others who are scammers have higher ones. This is by far one of the best and oldest casinos in my country, 100% security that they will give you your money if everything is in order... verification usually takes a day but once they verify you they pay any amount you win within an hour, support always answers and is friendly.
Sorprendente que tenga esa calificación y otros que son estafadores tengan más altas, este es por mucho uno de los mejores y más antiguos casinos de mi país, seguridad 100% que te darán tu dinero si todo está en regla .. la verificación suele tardar un día pero una vez que te verifican pagan cualquier monto que ganes en una hora, el soporte siempre contesta y es amable
Pay
Paga
If you check they withdraw quickly
Si verificas retiran rapido
Friendly support
Soporte amable
If you don't verify it takes longer to withdraw
Si no verificas tarda más en retirar
• 1 year ago
-I think you lack too much clarity when it comes to specifying the "rules" you use, -Hard to unlock welcome bonus, -Slow response from customer service
-Me parece que le falta demasiada claridad a la hora de especificar las "reglas" que manejan, -Bono de bienvenida difícil de desbloquear, -Lenta respuesta por parte de servicio al cliente
Casino with physical establishments throughout the country.
Casino con establecimientos fisicos en todo el pais.
Pioneers of the industry in Mexico
Pioneros de la industria en Mexico
• 2 years ago
Fraud, they don't pay, they stole $29,000 from me and kept it for themselves. They checked the account and couldn't pay me, but they accepted my deposits.
Fraude no pagan me robaron $29,000 se lo quedaron ellos. Que revisaron la cuenta y que no me podian pagar pero bien que aceptaron mis depositos
They don't pay
No pagan
fraud
fraude
• 2 years ago
I put it into discussion, the beginning of 2024, hot to take more participation in the "online" world But is it my perception, or has the quality of customer service gone down and changing your status to VIP does not guarantee that you have an important place, has the algorithm or the administration changed? Or perhaps by wanting to cover the market more, you put at risk what characterized you?
Lo pongo en discusión, el comienzo del 2024 , caliente a tomado mas participación en el mundo "online" Pero es mi percepción, o el servicio al cliente a bajado su calidad y el cambiar de estatus a VIP no garantiza que tengas un lugar importante, el algoritmo a cambiado o la administración? O quizá por querer abarcar más el mercado pones en riesgo lo que te caracterizaba?
Previously great prizes
Premios anteriormente grandes
Welcome bonus
Bono de bienvenida
Attention
Atencion
Application crashes
Aplicación falla
Bad 24/7 chat
El chat 24/7 malo
There are no longer personalized promotions
Ya no hay promoción personalizadas
• 3 years ago
THEY DO NOT PAY THE PROFITS, PURE FRAUD
NO PAGAN LAS GANACIAS, PURO FRAUDE
FRAUD, THEY STEAL DO NOT PAY
FRAUDE, ROBAN NO PAGAN
• 4 years ago
They don't pay the winnings, they put many excuses, they ask and ask for documents and they just don't verify the account and they don't deposit the winnings.
No pagan las ganancias, ponen muchos pretextos,te piden y piden documentos y nomás no verifican la cuenta y no te depositan las ganancias.
Very complicated to verify the account and if it is not verified you do not receive profits
Muy complicado para verificar la cuenta y si no está vericada no recibes ganancias
Very bad server takes forever to enter and disconnects you often
Servidor muy malo tardas eternidades en entrar y te desconecta seguido
• 4 years ago
I am a slots player and the truth is that Caliente Casino has improved a lot in what games are available by expanding its game providers a lot. Something that I don't think many people know is that when you confirm a Gold or VIP client, withdrawals are in less than an hour and in all the time I've been playing in Caliente, it only took more than 1 time for technical problems than when I contacted atte clients informed me immediately. Casino Caliente is one of the best if not the best casino for players in Mexico.
Yo soy jugador a los slots y la verdad Caliente casino a mejorado muchisimo en lo que son juegos disponibles al ampliar muchisimo sus provedores de juegos son ya muchisimos. Algo que no creo que mucha gente conosca es que al aserte cliente Oro o VIP los retiros son en menos de una hora y en todo el tiempo que llevo jugando en Caliente nada mas 1 vez tardo mas de una hora por problemas technicos que cuando contacte a atte a clientes me informaron de inmediato. Casino Caliente es de los mejores si no el mejor casino para jugadores en Mexico.
Withdrawals in less than an hour when Gold or higher
Retiros en menos de una hora al ser Oro o mas alto
Excellent repertoire of slot providers
Exelente repertorio de provedores de slots
No battle with digital or physical cards
No se batalla con tarjetas digitales o fisicas
deposits can be made from 20 or 50 MXP
se pueden hacer depositos desde 20 o 50 MXP
Players Club
Club de Jugadores
There is no more info on how to get to VIP Platinum or VIP Elite Level other than by invitation
No hay mas info en como subir a Nivel VIP Platino o VIP Elite mas que por invitacion
the app could be improved to work a little faster for android for ios it works very well
el app pudiera ser mejorada para trabajar un poquito mas rapida pra android para ios trabaja muy bien
• 4 years ago
Everything was going excellent, until in the last few weeks I have deposited and they have no longer paid me.
Todo iba excelente, hasta que en las ultimas semanas he depositado y ya no me han pagado.
The withdrawal of the earnings is deposited in 10 hrs. 365 days
El retiro de las ganancias lo depositan n 10 hrs. Los 365 dias
Sometimes playing the server disconnects
Algunas veces jugando el servidor se desconecta
Discussion
Caliente Casino discussion
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