The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

HomeOnline CasinosCaliente Casino Review
Caliente Casino Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Important (1)
Visit Casino
Payment methods
Show all (18)
  • PaysafeCard
  • VISA
  • Mastercard
  • Maestro
  • Todito cash
  • Bank transfer
  • ApplePay
  • HSBC
Withdrawal limits
 per month
Mex$120,000
TECNOLOGÍA EN ENTRETENIMIENTO CALIPLAY, S.A.P.I. de C.V.
2014
> $20,000,000
  • Mexico
OverviewBonusesUser reviews9Safety Index explainedDiscussion26Payment methods18
Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.

Caliente Casino Review

Caliente Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Caliente Casino scored an Above average Safety Index of 6.5, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Keep reading our Caliente Casino review to learn more about this casino and decide whether it is a good choice for you.

Safety Index – Caliente Casino fairness and safety

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Caliente Casino review, we extensively examined and analyzed the Terms and Conditions of Caliente Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.

Considering our estimates and the factual data we have collected, Caliente Casino appears to be an average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

As far as we are aware, no relevant casino blacklists mention Caliente Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

Taking into account all factors in our review, Caliente Casino has scored a Safety Index of 6.5, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.

Terms and Conditions of Caliente Casino evaluated

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Caliente Casino to be somewhat unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Caliente Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 5 complaints about this casino in our database. Because of these complaints, we've given this casino 1,432 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Caliente Casino user feedback and reviews evaluated

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

So far, we have received only 9 player reviews of Caliente Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company data

Caliente Casino is owned by TECNOLOGÍA EN ENTRETENIMIENTO CALIPLAY S.A.P.I. DE C.V. and has estimated revenues exceeding $20,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

Caliente Casino has been granted a gambling license in Mexico.

Note:Caliente Casino is connected to land-based casinos or betting shops. Judging purely by the online casino website, this casino would have a lower Safety Index than it currently has from us, however, it has been increased because of the availability of brick-and-mortar establishments and the credibility they add to the online casino.

Payment methods, win and withdrawal limits

Caliente Casino supports 18 payment options. This includes: PaysafeCard, Mastercard, VISA, Maestro, Todito cash, Bank transfer, ApplePay, Afirme, HSBC, OXXO, Circle K, 7-Eleven, Waldo's, BBVA, Banorte, Citibanamex, Via Balato, SPEI.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
MXN 120,000 per month No win limit
Withdrawal limit also applies to progressive jackpot wins!
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Caliente Casino in the table below.

Language Website Customer support Live chat
English No Yes Yes24/7
Spanish Yes Yes Yes24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Caliente Casino, managing your account, withdrawals, or other matters. Caliente Casino has a good customer support, judging by the results of our testing.

Casino games and slots available at Caliente Casino

Caliente Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 44 game providers are offered. This includes Novomatic, Playtech, Blueprint Gaming, IGT, Pragmatic Play, Quickspin, Betsoft Gaming, iSoftBet, Scientific Games (SG Digital), Playson, Eyecon, BGaming, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Ash Gaming, Greentube, Ainsworth, Inspired Gaming, Leap Gaming, FBM Digital Systems., Origins (playtech), Vikings (playtech), Psiclone Games, Kajot, Synot Games, RFranco Games, Skywind Group, Skillzzgaming, Peter & Sons, Betixon, Zitro, Games Global, Reel Web (Playtech), Bragg Gaming, EGT Digital, Rarestone gaming, AGS, Triple Cherry, Amusnet, Ruby Play.

Bonuses and codes offered by Caliente Casino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 2 bonuses from Caliente Casino, which are listed in the 'Bonuses' section of this review.

Note: Our separate page features details on Caliente Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (18)
  • PaysafeCard
  • VISA
  • Mastercard
  • Maestro
  • Todito cash
  • Bank transfer
  • ApplePay
  • HSBC
Withdrawal limits
 per month
Mex$120,000

Games

Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
Scratch cards
eSports betting
Crash games

Language options

Spanish website
English customer support
All languages (2)
English live chat
All languages (2)

Game providers

Show all (44)
  • Betsoft Gaming
  • Pragmatic Play
  • Novomatic
  • Playtech
  • IGT
  • Scientific Games
  • Quickspin
  • Eyecon

Casino screenshots

caliente_casino_homepage_desktop
caliente_casino_game_gallery_desktop
caliente_casino_promotions_desktop
caliente_casino_homepage_mobile
caliente_casino_game_gallery_mobile
caliente_casino_promotions_mobile

Positives

  • Backed by land based casinos and sport bars
  • Phone support available
  • Live dealer games are available
  • Supports many payment methods

Negatives

  • Live chat is available only after registration
  • Company focuses on sports betting rather than the casino

Interesting facts

  • Big casino targeting Mexico
  • Many sport sponsorship deals
  • This casino has social media pages on Facebook, Twitter, YouTube, Instagram and TikTok
Casino Bonuses

Caliente Casino bonuses

Browse all bonuses offered by Caliente Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru
We want players to understand gambling.
User reviews (9)

User reviews of Caliente Casino

This is a place to share experience with Caliente Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough data

Rated by 9 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review
Casino Guru
We want players to understand gambling.
• 4 months ago
It's surprising that it has that rating and others who are scammers have higher ones. This is by far one of the best and oldest casinos in my country, 100% security that they will give you your money if everything is in order... verification usually takes a day but once they verify you they pay any amount you win within an hour, support always answers and is friendly.
  • Pay
  • If you check they withdraw quickly
  • Friendly support
  • If you don't verify it takes longer to withdraw
• 1 year ago
-I think you lack too much clarity when it comes to specifying the "rules" you use,
-Hard to unlock welcome bonus,
-Slow response from customer service
  • Casino with physical establishments throughout the country.
  • Pioneers of the industry in Mexico
• 1 year ago
Fraud, they don't pay, they stole $29,000 from me and kept it for themselves. They checked the account and couldn't pay me, but they accepted my deposits.
  • They don't pay
  • fraud
• 1 year ago
I put it into discussion, the beginning of 2024, hot to take more participation in the "online" world
But is it my perception, or has the quality of customer service gone down and changing your status to VIP does not guarantee that you have an important place, has the algorithm or the administration changed? Or perhaps by wanting to cover the market more, you put at risk what characterized you?
  • Previously great prizes
  • Welcome bonus
  • Attention
  • Application crashes
  • Bad 24/7 chat
  • There are no longer personalized promotions
• 2 years ago
THEY DO NOT PAY THE PROFITS, PURE FRAUD
  • FRAUD, THEY STEAL DO NOT PAY
• 3 years ago
They don't pay the winnings, they put many excuses, they ask and ask for documents and they just don't verify the account and they don't deposit the winnings.
  • Very complicated to verify the account and if it is not verified you do not receive profits
  • Very bad server takes forever to enter and disconnects you often
• 3 years ago
I am a slots player and the truth is that Caliente Casino has improved a lot in what games are available by expanding its game providers a lot. Something that I don't think many people know is that when you confirm a Gold or VIP client, withdrawals are in less than an hour and in all the time I've been playing in Caliente, it only took more than 1 time for technical problems than when I contacted atte clients informed me immediately. Casino Caliente is one of the best if not the best casino for players in Mexico.
  • Withdrawals in less than an hour when Gold or higher
  • Excellent repertoire of slot providers
  • No battle with digital or physical cards
  • deposits can be made from 20 or 50 MXP
  • Players Club
  • There is no more info on how to get to VIP Platinum or VIP Elite Level other than by invitation
  • the app could be improved to work a little faster for android for ios it works very well
• 3 years ago
Everything was going excellent, until in the last few weeks I have deposited and they have no longer paid me.
  • The withdrawal of the earnings is deposited in 10 hrs. 365 days
  • Sometimes playing the server disconnects
Safety Index explained

Safety Index of Caliente Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Caliente Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.

Unfair terms and conditions

  • Detection of some betting techniques while wagering bonuses may result in confiscated winnings
    T&C copied from the casino's website (in Spanish):
    Read more
  • Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited
    T&C copied from the casino's website (in Spanish):
    T&C copied from the casino's website (in Spanish):
    Read more
  • Winnings may be forfeited if card counting strategies are detected
    T&C copied from the casino's website (in Spanish):
    Read more

Other factors

  • Reputation helped by land-based casinos or betting shops
  • Low withdrawal limit: Mex$120,000 / month

Complaints about Caliente Casino and related casinos

(26)
26All0Opened5Unresolved4Resolved17Rejected

Complaints directly about Caliente Casino

Show more complaints (+10)
Discussion

Caliente Casino Discussion

Discuss anything related to Caliente Casino with other players, share your opinion, or get answers to your questions.

Casino Guru
We want players to understand gambling.
Payment methods

Caliente Casino payment methods

PaysafeCardVISAMastercardMaestroTodito cashBank transferApplePayHSBCBanorteAfirmeSPEICitibanamexBBVAVia BalatoCircle KWaldo's7-ElevenOXXO

Currencies

MXN

Casino review not available

Unfortunately, to comply with local regulations, we cannot display the review of this casino to you.
Show all casinos
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.