Caliente Casino - Player’s bonus winnings have been reduced.

With the deposit bonus and what was deposited, I won more than $ 14 thousand prisoners , I received a message that I could have $ 1,000 and at the moment they deducted more than $ 5,000 of earnings, (without having tried to collect the $ 1,000) when I wanted to collect those $ 1,000 it was that I couldn't and they solved nothing for me, they just ignored my messages going from advisor to advisor.

The earnings were 9 thousand and the rest (behind the message you can see the 9, after the message about the withdrawal my earnings dropped to 4 thousand, of those 4 I made more than 11 thousand).

Attached is the screenshot of the $ 1,000 that I was notified to dispose of ...

I cannot access my game history to show funds won and withdrawn ...

Be careful, I'm talking about deposit earnings, not free bonus earnings ...

I wish they could help me, it seems that they scammed me with my deposits

CL

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how much you have deposited into your account and which exact bonus you have redeemed? I would like to check promotional terms and conditions. Do I understand correctly that your maximum cash out has been set at $1,000? Did you receive any explanation from the casino why your winnings haven been capped?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Christian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.