HomeComplaintsCaliente Casino - Player is experiencing an undefined problem.

Caliente Casino - Player is experiencing an undefined problem.

Amount: Mex$50,000

Caliente Casino
Safety Index:Below average
Submitted: 03 Sep 2021 | Case closed : 21 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Mexico complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I have not been able to withdraw for months, sor gold in the calipoits and they asked me for account verification to which I gave them all, then they told me that I could refer to withdrawals to make disposition of my money haha

What a fraud I have high earnings that I have canceled because they are never processed.

Right now I have 4000 on hold and so they will let the truth call 50 times with different ascessors, send mail, from your site and they remain the same.

Automatic translation:
Public
Public
3 years ago

Dear Juan Manuel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties verifying your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

 

Private
Private
3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 years ago

Thank you very much, Juan Manuel, for your reply. Could you please clarify if your account has been successfully verified already?

Public
Public
3 years ago

Dear Juan Manuel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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