Cafe Casino - Player’s account has been closed.

My name is lebron I was reading your review of cafecasino.lv and I and wanted to pick your brain of a issue I'm having. I recently saw a guy on Facebook advertising for the online casino and if you sign up with his email as a referral he gets a bonus and the player gets a bonus. Long story short I did that made my first deposit played a few different slots and hit $2.800. I was happy to say the least but after I put in a withdrawal request my account was locked I got a email saying it was under review it's now five days later and it's still locked and I haven't received my withdrawal. Any suggestions or comments you can give me would be greatly appreciated the only thing they can tell me is I need to wait for a review to be completed of my account which at first they said 24 hours then they said 24 to 48 hours now they say they can't give me a time. It's really concerning because there's no reason that my account should be in review this long and the only thing I can think of is the guy that I seen his Facebook page about signing up as a referral from him. But my account was perfectly fine until I put in a withdrawal request. I just don't know what to do at this point because they keep telling me the same thing everyday just wait. Thanks for your time but it's greatly appreciated for any comments or suggestions you could give me.

Warm regards 

LeBron

Hello Lebron,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. It is quite usual that casinos perform the check of the player's activity before the withdrawal is processed and it can take some time.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much LeBron for your emails. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Lebron,

I'm Nikolas and I'll be assisting you from now on in your issue. I will now try to contact the casino and let them know about this case.

Ok thanks

Any news?

Hello Lebron,

Unfortunately no, we haven't receive any respond from the casino. We will be keep trying to contact them but please note that if we won't get any answer from them within the next 7 days, we will be forced to close the complaint as unresolved which may negatively affect the casino's rating.

Dear Lebron,

Unfortunately, as you can see, we did not receive any respond from the casino at all. I'm really sorry that we could not help you more but as they are non-responsive, there isn't much we can do with it. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru