The player from Germany has been attempting to obtain information about a pending withdrawal since August 30, 2024, but has not received the funds despite multiple inquiries via live chat. The casino provides vague responses regarding payment provider issues and urgency, yet the withdrawal status remains unresolved.
Cadoola Casino - Player's withdrawal is delayed.
Amount: €140
Cadoola Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
5d 7h 41m 49s
Case summary
yesterday
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3 weeks ago
Translation
Since August 30, 2024, I have been regularly trying to get information via live chat about the status of my withdrawal because it is supposedly completed. However, there is no sign of money in my bank account yet. In chat, they say there are either problems with the payment provider, or I need to be patient, or that I should receive an email with an ARN code. So far, this has not happened. They also keep telling me in each chat that the issue has been forwarded to the responsible department with utmost urgency, as I have been waiting since August 30, 2024, and have contacted support at least twice a week. But nothing is happening, and my money is still not in sight. What can I do?
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3 weeks ago
Dear chalakalff2015,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- What payment method did you use for the withdrawal?
- Could you please provide your payment provider's transaction history since the day of your withdrawal request?
- Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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3 weeks ago
Translation
Hello, I'd be happy to send you something by email. I had another chat today and suddenly I received an ARN CODE, but my bank can't do anything with it, they say that Cadoola has to do it, not my bank. I can't send a deposit receipt because the good money came from the casino's nd fs and successful implementation. But I'll send what I have. And before that I deposited via funId and the withdrawal worked without any problems... best regards, s.chalak
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2 weeks ago
Dear chalakalff2015, I have not received any email from you. Could you please send it again?
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1 week ago
Dear chalakalff2015,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
Translation
Hello, I have now sent everything again, for me they were sent on 4.10
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6 days ago
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Update: I started a chat the day before yesterday and it said that they had not paid it out to the IBAN but to Funid. But that definitely did not happen. Because in the history this amount is not listed there. The casino then just said that I should contact Funif and I also chatted with Fun ID, they said there is no entry and that I should contact the casino. So it was a back and forth.
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4 days ago
Dear chalakalff2015, could you please provide your payment provider's transaction history since the day of your withdrawal request?
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2 days ago
Dear chalakalff2015, I have not received your payment provider's transaction history since the day you requested your withdrawal.
I only received the transaction history of your casino account.
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2 days ago
Translation
Do you mean my bank statements from Sparkasse or funid?
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yesterday
Dear chalakalff2015, yes, exactly, please send it to my email address dominika.l@casino.guru.
chalakalff2015 has 5d 7h 41m 49s to reply
