The player from Italy has requested a withdrawal a week ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Cadoola Casino - Player’s withdrawal has been delayed.
Amount: €380
Cadoola Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I made a withdrawal of 380 after having deposited 50 euros twice and it has been 4 days since monday and I still haven't paid my winnings
By e-mail they don't answer and by chat every time they say inaccurate speeches
Not serious site I want to be paid my winnings
Automatic translation:
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3 years ago
Dear Mario91,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal request in this casino and which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Dear Mario91,
We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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3 years ago
We have received a confirmation from the player regarding a successful withdrawal:
"Yes, the one of 380 euros has now arrived"
https://casino.guru/cadoola-casino-player-s-withdrawals-have-been-delayed
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Mario91, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
