The player's experiencing problem to withdraw his winnings as the casino requires documents which don't belong to the player. The complaint was rejected because the player did not respond to us.
The player's experiencing problem to withdraw his winnings as the casino requires documents which don't belong to the player. The complaint was rejected because the player did not respond to us.
The player's experiencing problem to withdraw his winnings as the casino requires documents which don't belong to the player. The complaint was rejected because the player did not respond to us.
Hello,
I registered with Cadoola in March 2020, there I won € 500 that I had paid out, this also worked so far after I had to send a photo of my bank card. So now I paid 100 € on 08/17/2020 and turned it into 700 €. They had what I 🙂 pleased because however wants Cadoola now not paying out and send me an email with the request documents from an account whose last numbers I are absolutely not known, submit, while it haan punched by the account number / Iban, bank code / BIC and the account holder ... After several customer chats and phone calls, I set a deadline of 2 p.m. today, otherwise it all goes to the lawyer because 2 weeks is really a long time and 4 times I have already mentioned that this number is not mine Account heard ... I'm really more than just disappointed and that was definitely the last time that I pay in money on this site ...
Hallo,
Ich habe mich im März 2020 bei Cadoola Regestriert, dort gewann ich 500€ die ich mir Auszahlen lassen habe, dies hat soweit auch funktioniert nachdem ich ein Foto meiner Bankkarte senden musste. So nun habe ich am 17.08.2020 100€ einbezahlt und daraus 700€ gemacht. Man was habe ich mich da gefreut 🙂 allerdings will Cadoola jetzt nicht Auszahlen und schreibt mir eine Email mit der Bitte Unterlagen von einem Konto deren letzten Nummern mir absolut nicht bekannt sind, einzureichen, dabei haandelt es sich um die Kontonummer/Iban, Bankleitzahl/BIC sowie den Konto Inhaber... Nach mehreren Kundenchats und Telefonaten habe ich heute eine Frist bis 14 Uhr gesetzt ansonsten geht das alles zum Anwalt weil 2 Wochen ist echt ne lange Zeit und 4 mal haabe ich schon erwähnt dass diese Nummer nicht zu meinem Konto gehört... Bin da grade echt mehr als einfach nur enttäuscht und das war auch definitiv das letzte mal dass ich auf dieser Seite Geld Einzaahle...
Dear Christoph,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Before we would move forward in your case, allow me to ask you a few more question. Was your account verified before? Did the casino explain you where did they get those document numbers? Also please, forward me any relevant proof or communication with the casino regarding the case - your documents, the documents that the casino requires.
Best regards,
Nick
Dear Christoph,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Before we would move forward in your case, allow me to ask you a few more question. Was your account verified before? Did the casino explain you where did they get those document numbers? Also please, forward me any relevant proof or communication with the casino regarding the case - your documents, the documents that the casino requires.
Best regards,
Nick
Dear Christoph,
We haven't receive any answer from you. Please note, if you will fail to repsonse within 7 days, your complaint will be rejected.
Best regards,
Nick
Dear Christoph,
We haven't receive any answer from you. Please note, if you will fail to repsonse within 7 days, your complaint will be rejected.
Best regards,
Nick
We are now rejecting the complaint as the player was non-responsive.
We are now rejecting the complaint as the player was non-responsive.
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