Cadoola Casino - Player's struggling to withdraw winnings.

Amount: €700

Cadoola Casino

Safety Index:Very high Submitted: 28 Aug 2020 | Case closed : 14 Sep 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player's experiencing problem to withdraw his winnings as the casino requires documents which don't belong to the player. The complaint was rejected because the player did not respond to us.

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Christoph

Unregistered user

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3 years ago

OriginalTranslation

Hello,

I registered with Cadoola in March 2020, there I won € 500 that I had paid out, this also worked so far after I had to send a photo of my bank card. So now I paid 100 € on 08/17/2020 and turned it into 700 €. They had what I 🙂 pleased because however wants Cadoola now not paying out and send me an email with the request documents from an account whose last numbers I are absolutely not known, submit, while it haan punched by the account number / Iban, bank code / BIC and the account holder ... After several customer chats and phone calls, I set a deadline of 2 p.m. today, otherwise it all goes to the lawyer because 2 weeks is really a long time and 4 times I have already mentioned that this number is not mine Account heard ... I'm really more than just disappointed and that was definitely the last time that I pay in money on this site ...

Automatic translation:

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Nick

Complaint Specialist

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3 years ago

Dear Christoph,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Before we would move forward in your case, allow me to ask you a few more question. Was your account verified before? Did the casino explain you where did they get those document numbers? Also please, forward me any relevant proof or communication with the casino regarding the case - your documents, the documents that the casino requires.

Best regards,

Nick

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