Cadoola Casino - Player’s struggling to complete account verification.

I signed up with Cadoola one month ago. They kept sending me offers. I eventually deposited. I managed a withdrawal of 100 euros. They then asked for KYC. I sent all docs in and was approved. I then got an email asking for an ID pic next to my computer? (Absurd). I couldn't do that as only have a phone as my tablet broke. I sent emails saying I couldnt do that but when send another selfie (already sent one and approved) holding a note or something?

They stopped replying to my emails and my withdrawal has currently been pending 10 days. Chat is offensive and beyond useless.

Please help.

Dear Christopher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have accumulated your winnings with or without active bonus?

Additionally, please forward any relevant communication to petronela.k@casino.guru. I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi,

Without bonus.

I will forward u the KYC emails.

chris

Thank you very much, Christopher, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Christopher,

I am very sorry to hear about your problem.

I would like to invite Cadoola Casino to join this conversation and ask if they can give the player an alternative way of KYC procedure to verify himself since he used only mobile phone to play in this casino.

It’s okay they sorted it.

u can close this

Great to hear that. Let me close this compalint as resolved then.