The player from Germany made a deposit but he hasn't received the deposit bonus. The casino didn't provide any explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Made my second deposit. Was promised a deposit bonus but the casino refused to give it to me. Wouldn't tell me why
Dear Florian,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind as to post here a link to the bonus you tried to activate? Could you please confirm that your deposited amount has stayed untouched?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina