HomeComplaintsCadoola Casino - Player hasn't received a deposit bonus.

Cadoola Casino - Player hasn't received a deposit bonus.

Amount: €28

Cadoola Casino
Safety Index:Very high
Submitted: 08 Feb 2022 | Case closed : 23 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany made a deposit but he hasn't received the deposit bonus. The casino didn't provide any explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

Made my second deposit. Was promised a deposit bonus but the casino refused to give it to me. Wouldn't tell me why

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2 years ago

Dear Florian,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind as to post here a link to the bonus you tried to activate? Could you please confirm that your deposited amount has stayed untouched?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Florian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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