The player from Portugal has experienced technical issue while playing bonus game. Player’s complaint has been resolved successfully.
bwin Casino PT - Player’s complaining about technical glitch.
Amount: €22.5
bwin Casino PT
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
In a casino game the bonus symbol appeared 3 times and did not open 
while I should have opened
Automatic translation:
Public
Public
3 years ago
Dear Rui,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Are you sure that you were entitled to a bonus reward by playing enough lines? Maybe their position wasn’t correct?
Lastly, could you please advise the correct disputed amount?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Dear Rui,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Rui, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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