The player from Finland deposited in the casino but later lost access to his casino account. The issue has been resolved, and the complaint was closed as "resolved".
Buusti Casino - Player lost access to his casino account.
Amount: €40
Buusti Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Buusti Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I deposited €40 and tried to play the game, but it didn't open. I logged out and after that I tried to log back in, but it didn't work anymore despite numerous attempts. Customer service refuses to answer my messages anymore.
Automatic translation:
Public
Public
1 year ago
Dear Sjarbelo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Buusti Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Were you able to spend any money in the casino on any game at all?
- Did the casino inform you why your account was made unavailable?
- Did the casino explain what will happen to your deposited funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
Translation
For some reason, I can no longer log into my game account at all. The casino has never responded to my messages. All I've done is try to play a game that won't start. After that I logged out and I haven't been able to log in again. In my opinion, I haven't broken any of the casino's rules, but the casino doesn't even give me the opportunity to withdraw my deposited money.
Automatic translation:
Public
Public
1 year ago
Thank you very much, Sjarbelo, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Public
1 year ago
Translation
The matter has already been resolved. It took 4 days for customer service to respond to my message. Not very fast service, but I got back into my game account and the money was playable.
Automatic translation:
Public
Public
1 year ago
Dear Sjarbelo,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Stefan, Casino.Guru
