Buumi Casino - Player with gambling bans is allowed to play.

I've been allowed to play at Slotti Casino even though I've had a gambling ban at Buumi, Hillo, Firespin casinos, which are sister casinos. Slotti Casino refuses to refund the money.

Dear Imjjj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the general terms and conditions of Buumi Casino, and this is what I found:

Protecting the Vulnerable and underage from gambling

Buumi does not seek the custom from underage users, the vulnerable, or those that are actively Self-Excluded. We will actively seek to prevent them from gaining access to remote gambling at the point of account registration.

For those individuals that have identified they may require support to stop gambling, Buumi has a variety of tools available to limit or stop the play as well as links to professional organizations that may be able to assist them.

Unfortunately, it’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

• Could you please advise if you have requested a self-exclusion from Slotti Casino directly?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Imjjj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Imjjj & Tomas,

Thank you for raising this to our attention,

We would like to take this opportunity to clarify the situation, as user has two complaints open on the matter.

Please note, that casino Slotti.com operates under a Curacao eGaming license, not under a license issued by the Estonian Tax and Customs Board that we at Buumi.com hold, and account closures are therefore different, and not shared between accounts operating under these two different licenses.

You can find more information about the Curacao eGaming license at the following link: https://www.curacao-egaming.com/

Please note that the license has also been granted to different companies, Buumi.com license number 65707202 has been granted to Njord Vantage Services LTD, a company registered in Cyprus.

The Slotti.com license is owned by Njord Ventures B.V., registered in Curacao.

Regardless, we wish to present our condolences for the unfortunate situation of problematic gambling.

We have reviewed the specific case of this user, and wish to confirm that we have acted as per all responsible gambling procedures of a responsible and transparent operator, as well as license obligations. The account was closed immediately once we received the closure request from the customer.

We hope this clarifies the situation, and is sufficient information to solve complaints on this topic.

Should either one have questions regarding this, or other matters, please do not hesitate to contact us as we are here for you.

Warm regards,

Buumi.com team

Thanks for the clarification of the situation, to Buumi Casino representative.

Due to the fact a complaint was presumably meant to be for Slotti casino, and such a complaint is also ongoing from the player, we'll close this complaint for being a duplicate as rejected.