HomeComplaintsBuumi Casino - Player’s criticizing Responsible Gambling practices.

Buumi Casino - Player’s criticizing Responsible Gambling practices.

Amount: ??

Buumi Casino
Safety Index:Above average
Submitted: 27 Feb 2022 | Case closed : 28 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Finland is dissatisfied with lack of enforcement regarding Responsible Gambling procedures. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

No possibility to set deposit limits. When I asked to close my account for this reason, Customer Service claims that the account cannot be closed. Only a short break was given as an option.

Automatic translation:
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2 years ago

Dear A.A,

Thank you very much for submitting your complaint. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, unfortunately, I didn’t find anything.

I would recommend sending an email including all the relevant information to support@buumi.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
Translation

There are many messages to customer service, but a mere month closure even though I wanted to completely close the account. Apparently do not understand the clear message.

Automatic translation:
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2 years ago

Dear A.A,

Have you ever mentioned a gambling problem when requesting permanent account closure?

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2 years ago

Dear A.A,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago
Translation

the previous link didn't work, so I couldn't get to the page. thing okay, I blamed the game problem and then agreed to close the account completely. unfortunate when this seems to be the only reason to close an account, the terms of use and the responsible gaming pages say otherwise. in several posts before that yes i demand account closure, really bad service on this page.

Automatic translation:
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2 years ago

Please, if you have supporting evidence that you have mentioned gambling problem when requesting your account closure and it has been ignored, or overlooked, forward it to petronela.k@casino.guru. Otherwise, I will be forced to reject your complaint.

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2 years ago

Dear A.A,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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