Buumi Casino - Player’s bonus winnings have been voided.

I made a 500e deposit to the casino. I didn't notice that a deposit bonus of up to 50%50e was included. I started playing with a big bet and I won right away. I tried to withdraw the money when I noticed the recycling requirement and that I have a bonus on. Well, things went wrong right at the start when I played with a bet of more than 5e, which the bonus terms prohibit. In the end, I got 3500e repatriated, which the boom had finally canceled. They said that they would still pay my winnings even though I had broken the terms and two more times. I waited a week for the money in the account. At the same time, I deposited more money at the casino in the belief that a big withdrawal is coming from there and I can afford to play. Well, after a week I started asking again for the money and now the voice had changed on the clock, and they weren't going to pay my winnings anymore. The problem in itself is not the payment of winnings, but the fact that they believed they would pay and made me play more than my funds because I thought they would pay as they promised!!!

Dear ripamasa92,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

If you are aware of placing higher bets than the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Hey. The problem is not the non-payment of bonus winnings. The problem is that the casino made me believe that they will pay the winnings even though the rules have been broken. Which gave me an incorrect picture of my own financial situation and I invested more money in the casino, about 3000e. Later, the casino announced that they would not pay winnings, which is why I had invested money in the casino that I could not afford. This saddens me a lot, because I think the casino should immediately correct what they said regarding the payment of winnings.

I wish I could be of more help. However, please understand that there's not much we can do. After a bonus wagering is completed, the entire game session is checked and it takes some time to approve the payout afterwards.

I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.