Buumi Casino - Player’s bonus winnings have been voided.

The casino has designated CASHBACK as a bonus. Due to exceeding the MAXBET bonus money, the € 4,200 win was confiscated.

The promotion pages mention nothing but 10x playtru and 20x Bonus-size max win. Now the casino is trying to say that cashback is a bonus, even if one shouldn’t even be advertised.

Dear Cambell,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found (here):

„Maximum stake

The maximum stake per slot spin / table game, hand / video poker deal when playing with Bonus money is three Euro (€3). If this rule is broken, the player agrees that the bonus and any associated winnings may be removed."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet.

Please do not hesitate to forward your game and bonus histories along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint.

Looking forward to hearing from you.

Best regards,

Petronela

Dear Cambell,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.