Buumi Casino - Player’s attempt to self-exclude from the casino has been overlooked.

The site does not have responsible gaming tools. They only allow max month of self-exclusion; no permanent exclusion is allowed. This seems illegal and wrong. I have told them I have a gambling problem, yet I still can not get a permanent ban.

Dear Joel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward the original emails showing that you have sent a request for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I have checked the Responsible Gambling section on the website, and this is what I found (here):

„General Account Closures

...

If you decide to close your account, you can do so by contacting our friendly customer service team by LiveChat."

I would recommend sending an email including all the relevant information to support@buumi.com. In this way you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Hey,

I successfully got my account closed.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Joel, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru