BUSR Casino - Player’s withdrawal has been delayed.

I have used chat on multiple occasions to inquire on my money, they promise by end of day or next business day into my bank. But the fail to deposit the funds.

Dear Barry,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?

Do I understand correctly that the payment has been requested on the 22nd of May and is still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

There are 3 requests. First was for $500 on 5/11, 2nd $200 on 5/22, 3rd was $69.?? just recent and I was notified that it was approved.

I have chatted 3 times. My last chat I inquired why it was taking so long as they verified my banking and they would process the withdrawal according to them. I was advised, that it would be deposited $700.00 on Friday last week by end of day or Monday morning, due to banking hours. Still nothing as of today. I signed up to get my money via Echeck, direct deposit to my bank. The 3rd payout I requested was Saturday last week, but that was approved same day.

Thank you for helping

Thank you very much, Barry, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Barry!

From now on, I will take care of your complaint. I would like to invite representatives of BUSR Casino into the discussion in order to help us resolve the issue.

Thank you Martin

We would like to ask BUSR Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

I received only $500 so far. They emailed to apologize, but yet 2 more payout still pending

Hello Barry!

Could you please advise on what is the amount left to be paid?

Remaing to be collected $200 and $69.02. Total of $269.02.

Hello Barry!

Have there been any positive development since our last communication within this complaint thread?

I got a 2nd payout of $200 and just waiting on the the final $69.02

Hello Barry!

That are great news, please let us know when you'll receive the remaining amount.

Good morning Martin. Finally all payout has been received. You and team are life savers. I will be changing to a different platform for betting.

Hello Barry!

I am delighted to see some good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.