BUSR Casino - Player’s struggling to complete the account verification.

Busr is a big joke. They will let you deposit money to lose all day but soon as you win . They will ask for all your personal information, and it’s a process for that to get approved. One approved they will lock your account and you will be deny access once reach customer service daily they will assure you this problem is out of there hands . Now that I been logged out my account for weeks for security reasons , i am keep getting told to wait for a end of daily resolution . At the end of the day nothing . Stay the hell away from the fraud site . Use American bookie site only

Dear scalloway075,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

After I was blocked on social media platforms , they are assuring me this is a no time frame and is out of there hands but for 3 weeks seriously? At first is was my documents then my documents were approved about 2 weeks ago . I have the email proving my documents were verified. Along with that , I received an email with the wrong account information displayed and explained to them how they may have my account mixed up with someone else’s they assured me that’s is was the right account nevertheless I was right now I’m waiting on the end result in all honesty does not look like it coming .

my account number and proof my documents were approved!

Could you please advise how long ago you registered your account? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please? Thank you in advance for your reply.

Dear scalloway075,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.