The player from Germany had his maximum bets lowered down while completing bonus wagering. We rejected this complaint as it was sports betting related.
BurningBet Casino - Player's maximum bets have been reduced.
Amount: €708
BurningBet Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Absolutely not recommended. I find this borders on cheating. After I met 66% of the bonus conditions and earned a bonus of 708 euros, my betting limit for individual bets was suddenly reduced to between 0.01 and 0.42 euros, depending on the bet.
I have complained several times via email. Always the same copy + paste answer that this is the decision of the provider. My bonus expires in 3 days. I no longer have the opportunity to fulfill the remaining 34% and thus lost the current 708 euros.
More than 5 email attempts were always answered with the same answer that this was the decision of the provider.
I am extremely upset about this and I hope no one registers there anymore.
Automatic translation:
Public
Public
2 years ago
Dear Sebastian,
Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.
Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
Public
Public
2 years ago
Translation
It would be very nice if you communicate with the provider for me and maybe mediate. Thank you so much
Automatic translation:
Public
Public
2 years ago
Thank you very much, Sebastian, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
