The player from Germany has requested a withdrawal two weeks ago. It has been pending since. Player’s complaint has been resolved successfully.
Buran Casino - Player’s withdrawal has been delayed.
Amount: €500
Buran Casino
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8.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hi there,
I've been waiting for the payment for almost 2 weeks, the online support always says that it will be soon, but nothing is going on .. Account should be verified as far as possible ..
Automatic translation:
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3 years ago
Dear xmatrixneo,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, particularly if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
I just got the payment confirmation by email. So it can be closed.
Automatic translation:
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3 years ago
Thank you, xmatrixneo, for the update. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please let me know when you receive the payment.
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3 years ago
Translation
I received the first withdrawal of € 500 and have now requested another withdrawal request of € 500 because I still have € 900 open and can only withdraw a maximum of € 500. That was a couple of days ago.
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3 years ago
Perfect. I'm delighted to hear about the progress. Please keep me informed.
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3 years ago
Translation
I received the 2nd withdrawal of € 500 today and have now requested the final withdrawal request of € 435.
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3 years ago
Hello xmatrixneo,
Have there been any developments since our last conversation?
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3 years ago
Dear xmatrixneo,
Have you received all your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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3 years ago
Translation
I have now received everything thank you. 🙂
Automatic translation:
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, xmatrixneo, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
