The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Buran Casino - Player’s withdrawal has been delayed.
Amount: €400
Buran Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I've been waiting for my payout for 14 days, 2 days ago I was told that I'd get it the next day because of the transfer, but it didn't come when I contacted the chat again and I was told something completely different I'm coming fooled me in front of us don't think i'll see my money again
Automatic translation:
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2 years ago
Dear Suat,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see that you already had a complaint about this casino in the past with the same dispute amount. Before we move forward could you please confirm this complaint is about another withdrawal? Do I understand correctly that you have received the previous withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
I received exactly the payment from before, the complaint is a new one and again it's about 400 euros where I've been waiting for it again for 2 weeks but I've been getting the same answer for days that I supposedly get an email the next day where it says it the transfer is made but I've been waiting for days without an email or anything else
Automatic translation:
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2 years ago
Thank you for your reply, Suat. Did you use the same withdrawal method as in your previous withdrawal? Could you please advise what is the current status of your withdrawal? Is it marked as pending or processed?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
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2 years ago
Translation
Yesterday I got an email saying that I will have the money in my account within 3-5 working days, I will tell you here whether it will really be like that
Automatic translation:
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2 years ago
Thanks for the updates, Suat. It seems we are on the right track now. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as there is anything new.
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