MoeMoe Casino - Player’s withdrawal has been delayed.

The mentioned period is 24 hours. First they lied to me that it doesn't depend on the casino that it has already been approved by them, and they were waiting for the payment system, today they told me that it has not been approved by them yet. My profile is verified and this is not my first withdrawal. The total amount I want to withdraw is 14,000 euros. I have deposited 2 because I can't do more at once, I am withdrawing them via card. These 14,000 are a total of 7 installments, I don't see how I will be able to withdraw them. Please help me!

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Dear Niki1244301,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello!

We sincerely apologize for the delay with your withdrawal and understand your frustration.

We have checked the status of your withdrawal, and we can confirm that it has now been approved and processed successfully. The payment has been released from our side and is now on its way to you.

We understand that the processing time took longer than expected, and we are sorry for the inconvenience this caused. We are also reviewing the processing flow internally to help prevent similar delays in the future.

Thank you for your patience and understanding. We hope this matter is now resolved to your satisfaction.

-The MoeMoeCasino Team

Dear Niki1244301,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Niki1244301,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru