A player from Brazil had deposited 50.00 using a coupon and received 100.00 but was not allowed to withdraw. When they attempted to get their original deposit back, the casino blocked the account and the money disappeared. The issue was resolved after the player confirmed it had been addressed. The complaint was then marked as 'resolved' by us.
Bulls Bet Casino - Player's account has been closed after withdrawal attempt.
Amount: 157 R$
Bulls Bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Translation
This casino posted a coupon yesterday stating that if I deposited 50.00, I would receive 100.00. I made the deposit and received the 100, but when I tried to withdraw, they didn't allow it. I attempted to get at least my original 50.00 back, and they didn't allow that either. This morning, I found my account blocked and my money gone.
Automatic translation:
Public
Public
4 months ago
Dear Millaharauj,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Could you please send me the screenshot or the link to the bonus you activated?
Could you kindly confirm if you passed the full KYC verification?
When was the last time you communicated with customer support and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
4 months ago
Dear Millaharauj,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
4 months ago
Dear Millaharauj,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
