The player from Austria has been waiting for an 11-day payout after winning at the casino and is facing issues with document verification, having sent her documents seven times without acknowledgment. Despite threatening to escalate the issue, the casino continues to claim her documents are missing, leading her to believe they are trying to avoid paying her winnings.
Bull Casino - Player's withdrawal is delayed and documents are repeatedly missing.
Amount: €970
Bull Casino
Safety Index:Fresh casinoSafety Index
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7.3
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Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 24m 9s
Case summary
4 hours ago
Public
Public
7 hours ago
Translation
Hello, I deposited at the casino (bullcasiono.de) and played with the bonus.
Now I've won and I've been waiting for my payout for 11 days.
I had to send the documents multiple times because, according to the Live Chat, they weren't received.
I also used the verification function on the site.
But they supposedly don't see my documents.
I have sent them 7 times to different email addresses of the casino. I got the emails from the Live Chat and sent them to my email address.
I've never received responses to questions when I've sent anything to these email addresses. The casino is just ghosting me.
Only now, after I threatened the casino to report to you, have my documents apparently shown up with them.
I have collected all the evidence with emails and the Live Chat.
It looks like the casino is trying to cheat me because I've won something there.
Now my documents are supposedly missing again.
I have taken photos of everything and can send them to you if needed.
Automatic translation:
Public
Public
5 hours ago
Dear powerranger99,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which documents you submitted to the casino for verification and the exact date you sent the most recent one?
Additionally, did you ensure that all documents were provided in the correct format, size, and resolution as required by the casino?
Please forward all the evidence that could be relevant to the investigation of your case to my email address: veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
4 hours ago
Translation
Everything was sent correctly, even multiple times, and the support kept claiming that nothing ever arrived.
I also sent all the required documents and completed the verification on the casino website.
I will send you all the pictures by email.
Automatic translation:
Casino Guru is examining the case
