Bspin.io Casino - Player’s account suddenly does not exist.

Today throught your site i registred to bspin casino. Time in Estonia (+2 utc) was 14:32 ( i received email from bspin.io, i will attch it)

I made deposit : https://blockchair.com/bitcoin-cash/transaction/2f40c56da3c5f758b8545e4043b7a5938f4dbf1ccc3e29d4f843e4247f4cf9c0?from=trustwallet

I received 120% bonus

I started playing slots.

Played only one my favorite slot WILD JACK 81.

I had big winnings and then loses, my accounts balance was 6000, then 10500, then again 7000, then when accounts balance was about 8000, i was dropped from casino.

I then trying to make log into account i had meesage that account DO NOT EXIST!

Please help me with this.

I tryied to enter chat into site, but chat are fake. No any answer.

Then i tryed to login more and more time, tryied another device. Nothing helps. and then casino sent me again email that i registred again, but balance are 0.

Hello alekraika,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bspin.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if registered both account via e-mail registration or used the google account registration as well? Is there any proof of your first account accumulated balance? What did the casino respond when you contacted them with this issue?

Looking forward to your answer.

Regards,

Nick

This casino today resolved this problem and restored my account. Thanks

Dear alekraika,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru