The player from the Netherlands made a deposit on June 5th, which was neither credited nor refunded, despite ongoing delays and no resolution from the casino. We recommended that the player contact his payment provider for an investigation, as the casino's hands were tied. Despite extending the response time, the player did not reply to our messages. Consequently, the complaint was rejected due to a lack of response from the player.
Brutal Casino - Player’s deposit is missing.
Amount: €100
Brutal Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Made a deposit since 5th of June and didn’t receive it and they didn’t refund it.
they keep making me wait for nothing
Public
Public
3 months ago
Dear amoh04513,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
