The player's withdrawal is delayed for almost a week. The complaint was resolved as the player received his money.
On December 3rd I made a deposit with a bonus, but played me up with real money beforehand and therefore didn't use the bonus, because I requested a withdrawal of 248 euros without using the bonus. Up to this point, no problem. The payment would be completed within an hour a previous payout was even within 9 hours on my condom payout was exactly 2 times to the same bank etc as the first time, according to brunocasino the transaction would be carried out normally. I have not received the money or any information to date went wrong. Instead, the support is now even rude. I'm slowly losing the mood to deal with them. Help me further.
Habe am 3.12. Zwar einzahlung mit bonus gemacht ,aber mich mit echtgeld vorher hochgespielt und deswegen den bonus auch nicht in Anspruch genommen,da ich eine auszahlung von 248 euro beantragt habe ohne den bonus zu nutzen.bis hier alles kein Problem.auszahlung würde innerhalb einer Std als erledigt aufgeführt.eine vorherige auszahlung war sogar innerhalb von 9 Std auf meinem KondomAuszahlung ging das 2 mal genau auf die gleiche bank etc wie das erste mal.laut brunocasino würde die transaktion normal durchgeführt.ich habe bis heute weder das Geld bekommen noch eine Info was ev schief gelaufen ist.stattdessen wird der support nun auch noch unhöflich.so langsam fehlt mir auch die Laune mich mit denen auseinanderzusetzen wenn ich mir die Erfahrung anderer casinobesucher der dux reihe anschaue, haben ja viele solch eine änliche erfahrung gemacht.ev könnt ihr ? Mir ja weiter helfen.
Hello kokatroll,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Bruno Casino. Please allow me to ask you a few more question before we would move forward.
Was this the first ever bonus you used in the casino? Can you currently check your bonus status and if yes, is there any wagering requirement? Is the withdrawal already processed or still in a waiting status?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Hello kokatroll,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Bruno Casino. Please allow me to ask you a few more question before we would move forward.
Was this the first ever bonus you used in the casino? Can you currently check your bonus status and if yes, is there any wagering requirement? Is the withdrawal already processed or still in a waiting status?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
That was the 2 bonus I used.
But it didn't get that far because I played myself up with real money and didn't use the bonus.
According to Bruno, the payment was processed and transferred within an hour, as quickly as the 1 time even where there were no problems.
At brunocasino it is as transferred and done with the date of 3.12.
But since yesterday the weird thing about the whole thing has been coming, I then paid again at the casino with my visa card, the card was brand new because my old one broke on the chip, the same card always, but a new 3-digit security code and expiration date is new.
Yesterday my credit line was booked to zero with 20 dubious debits from abroad, had to block the card and have to contact my bank tomorrow.
I haven't used this card anywhere else, only once to make a deposit at this casino.
So the data could somehow have got lost there, because the card had only been in my possession for 6 days and, as I said, has only been used once there.
1 day after the support was also unfriendly to me, something like that happened at 3 a.m. very strange.
The whole thing has already been announced for display.
Tomorrow appointment with the police for fraud and theft against unknown persons.
mfg Parnaby
Das war der 2 bonus den ich benutzt hatte.
Es kam aber nicht so weit, da ich mich mit echtgeldguthaben hochgespielt hatte und den bonus nicht in Anspruch genommen habe.
Die Auszahlung war innerhalb von einer Std laut Bruno bearbeitet und überwiesen worden, so schnell wie das 1 mal auch wo es keine Probleme gab.
Steht bei brunocasino mit Datum vom 3.12 als überwiesen und erledigt.
Aber seit gestern kommt noch das komische an der ganzen Sache, habe im dem casino mit meiner visa karte danach noch einmal eingezahlt, die Karte war nagelneu weil meine alte genau am Chip zerbrochen ist, gleiche kartennimmer, aber ein neuer 3 stelliger sicherheitscode und auch ablaufdatum ist neu.
Gestern wurde mein kreditrahmen der karte bis auf null gebucht mit 20 dubiosen abbuchung aus dem Ausland, musste die karte sperren und muss morgen meine bank kontaktieren.
Ich habe diese karte noch nirgendwo anders benutzt, nur einmal zur einzahlung in diesem Casino.
Also können die daten auch nur dort irgendwie abhanden gekommen sein, denn die karte war erst 6 Tage in meinem Besitz und wie gesagt bis heute nur einmal dort benutzt worden.
1 Tag nach dem der support auch noch unfreundlich zu mir wurde passiert dann um 3 Uhr morgens so etwas. schon sehr komisch.
Das ganze ist auch schon zur Anzeige angekündigt.
Morgen Termin bei der Polizei wegen Betrug und Diebstahl gegen unbekannt.
mfg Parnaby
Dear kokatroll,
Is it somehow visible if these charges are from the casino? Is it the same payment as the previous one you made there?
Dear kokatroll,
Is it somehow visible if these charges are from the casino? Is it the same payment as the previous one you made there?
I made both deposits using my visa card, but the 2 is displayed there under PRADEXX.
the first deposit and withdraw
the second deposit
And withdraw
And the withdrawals from my account cannot be assigned to the casino. Many different payments and companies. My bank and the police are checking the related accounts Kind regards
Ich habe beide einzahlungen über meine visa Karte gemacht.aber die 2 wird dort unter PRADEXX angezeigt.
the first deposit and withdraw
the second deposit
And withdraw
Und die abbuchung von meinem Konto sind dem casino nicht zuzuordnen. Viele verschiedene zahlungen und firmen .meine bank und die polizei prüfen grad zugehörige acounts.. zb Mfg
Dear kokatroll,
First it would be the best to find out who made these charges as we can't accuse the casino with it only based on this. Also if you have used a new card in the casino, you will also need to verify it if you want to withdraw again. However, based on this situation, I wouldn't do it until your bank or the police finds out who used the casino or why did you have those charges.
Dear kokatroll,
First it would be the best to find out who made these charges as we can't accuse the casino with it only based on this. Also if you have used a new card in the casino, you will also need to verify it if you want to withdraw again. However, based on this situation, I wouldn't do it until your bank or the police finds out who used the casino or why did you have those charges.
My IBAN bank account is registered with Bruno for the payment. This one has stayed. Only my visa, with which I made deposits, is now blocked and a new one is on the way from my bank.
Today I received a new email from the Bruno casino. Now you have finally opened a new ticket and contacted the payment provider of the payout and are waiting for his answer. You want to let me know when you get an answer.
Für die auszahlung ist bei Bruno mein Bankkonto per IBAN registriert. Dieses ist geblieben. Nur meine visa mit der ich einzahlungen gemacht habe , die ist jetzt gesperrt und eine neue ist von meiner bank unterwegs.
Heute kam eine neue email vom Bruno casino.nun haben sie endlich ein neues Ticket eröffnet und Kontakt zum zahlungsanbieter der Auszahlung aufgenommen und warten auf dessen Antwort.sie wollen mir mitteilen wenn sie eine Antwort erhalten.
From brunocasino today
Your ticket has been created.
Cashout issue
Diane Wed, 12/15/21 9:37 am Hello,
Previously you wrote to us about your missing withdrawal.
We've sent a request to the payment provider. As soon as we get any feedback, we will contact you via email.
Best regards,
Diane
BrunoCasino Payments Analyst
From brunocasino today
Your ticket has been created.
Cashout issue
Diane Wed, 12/15/21 9:37 am Hello,
Previously you wrote to us about your missing withdrawal.
We've sent a request to the payment provider. As soon as we get any feedback, we will contact you via email.
Best regards,
Diane
BrunoCasino Payments Analyst
I send 2 days ago the bank Statement Dezember to brunocasino .
No answers on my mails from bruno support since 3 days..
Mfg
I send 2 days ago the bank Statement Dezember to brunocasino .
No answers on my mails from bruno support since 3 days..
Mfg
Hello kokatroll,
Now I think the speed of answer will mostly depend on the provider. Until that we or the casino can't do anything. Also due to upcoming holidays, I guess there will be some delays regarding any answers. Please be patience keep us updated and let us know if there will be any update.
Hello kokatroll,
Now I think the speed of answer will mostly depend on the provider. Until that we or the casino can't do anything. Also due to upcoming holidays, I guess there will be some delays regarding any answers. Please be patience keep us updated and let us know if there will be any update.
Dear kokatroll,
Thank you for letting us know that the money has arrived. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly help.
Best regards,
Nick
Dear kokatroll,
Thank you for letting us know that the money has arrived. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly help.
Best regards,
Nick
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