Bruno Casino - The player's requesting a refund of his deposits.

All dutch do not register with Bruno casino!

They are targeting the dutch market without a KSA dutch lisense.

i want my money back and

Every dutch player should have a total refund of their deposits back and report to the kansspelautoriteiten.

Its the responsibilty of the casino to block dutch players not the responsibility of the player.

Report to the KSA and they will be investigated and will have a fine to pay.

Hello Cheddar,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bruno Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Do you have any remaining balance on your casino account? Is your account still active? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I registerd a couple of days ago only got like 10 cent on there it is still active i spoke to them yesterday about them not having a license and me wanting a refund

I spoke to them and they said somethings that were not true i told them to send the chat to my email and they dident because they told me that by creating a account there I accept the rule that i myself am allowed to play there when its not my responsibility and i have a gambling problem i and blocked myself from all dutch gambling but these sites target dutch players and they profit from us its not fair and they dont have a license and if i would have won anything they would not have paid me

Hello Cheddar,

Can you please advise if you ever used VPN to access the casino website?

Dear Cheddar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Hello Cheddar,

The complaint was reopened as you submitted a new complaint. Please be sure to not create 2 same complaints as the old one can be reopened.

Can you please answer to my previously asked questions?

Yeah sure nick i have never used a vpn i told them that they dont have a license to accept people from the Netherlands and they blocked my account but they wont pay me back🙁

Hello Cheddar,

As the casino listed Netherlands in their terms and conditions but did not prevent you from register, they should definitely pay out your remaining balance from your casino account, but as your balance is currently zero, they are not obligate to refund money which you have already lost as it's like you would lose it in any other online casinos. If you would have any balance there, we would be able to help you retrieve it back but in this case we can do basically nothing.

Please also keep in mind for the future that no matter from which country you come from, if it's not restricted in an online casino, it is your responsibility if you register and deposit there.

Is there anything else we can assist you with?

Dear Cheddar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.