The player's deposit was not credited for unknown reason. The complaint was resolved as the player's deposit been credited.
Bruno Casino - The player's deposit was not credited.
Amount: €20
Bruno Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I paid 20 euros into my casino account via Skrill on August 1st, 2022! Then I was told it could take an hour! I waited! Then I was told it would be checked! I contacted Skrill who said everything was fine! Reference number ending in 613! Then days later I asked again and then I got an answer with the same number only at the back 614! I announced all this to Bruno Casino! With screen shots! Now it's the twelfth day and I keep getting the same answer Waiting! But I wonder how much longer!? Thanks!
Automatic translation:
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1 year ago
Dear ferenzano,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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1 year ago
Dear ferenzano,
Based on our experience such investigation regarding an uncredited deposit may take up to a month. If you provided all the documents requested by the casino to track the payment, I believe it is only a matter of time before it would be credited to you. I really can recommend only to wait at this moment.
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1 year ago
Dear ferenzano,
Will set the timer again back to you. Please let us know only in case of any changes happening.
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1 year ago
Translation
FYI Now it's 35 days! So more than a month! Regards!
Automatic translation:
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