Bruno Casino - The player's deposit did not arrive.

Hello Casino Guru,

I deposited via BTC to Bruno Casino $25.23 CAD.

It has been over 48 hours, and I have not been credited my funds NOR have I had anyone at that casino be in contact with me.

I am providing screenshots of the transaction. It has been CONFIRMED.

Dear SuperKyzer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear SuperKyzer,

I would definitely recommend not to deposit any more money into the casino until the previous one is credited as it might just prolong the process. In some cases such "lost deposit", it might take up to a few weeks to be credited. As you deposited aprox. a week ago, be sure to wait at least a week more for the casino to add the money.

Based on the screenshots you provided, the free spins are daily but you have to use "points" to use the wheel. Please understand that every bonus is a goodwill of the casino and they have different terms for each of them. Basically you can have daily free spins but you have to meet the conditions (spending points in this case).

Let us know by the end of the week if the deposit arrived. If it still won't, we will try to intervene.

Regards

Dear SuperKyzer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My deposit has been applied to the account, so - thanks. I did not receive the bonus I had wanted/taken, and the wheel does NOT require points to play it - there is a DAILY FREE SPIN - one free spin every day on a wheel that requires NO points.

This being said, that wheel isn't available every day as it isn't there!

I will save you some work on this and let you know that after the crypto fiasco and such I decided to close my account with Bruno. It is now closed. I despise having to get into these lengthy email back and forth communications over something that should have gone quickly and smoothly, so, I am not willing to remain a customer there.

Hello SuperKyzer,

Glad to hear that at least the deposit arrived. As you did close your account, we will also be closing the complaint.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick