Bruno Casino - Player’s withdrawals have been delayed.

Or a problem with withdrawals, I've made 8 of them in 20 days and still nothing

Dear Cordivani,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payments are still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes, thank you, but you must know that since December 25th withdrawals have been made in which the first of 250 euros has arrived immediately, and the return in foreign currencies, starting from December 26th, are confirmed but they tell me that it is a problem from the server, and therefore I have to wait. I don't understand why I have to wait for other times to do it in foreign currencies and receive them 2 days later, thanks

How can I proceed, do you have any advice.

Here you feel the scam, forfe do you know how I can do it, and where to report what happened? The point is that I've already made withdrawals, and it's always gone well, I don't understand what the problem is now

Thank you very much, Cordivani, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Cordivani!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hi, I had one of the withdrawals back to my casino account, or re-drawn, but it's already been 4 days and I still don't see anything in my account.

Cordivani, we have had multiple complaints opened with the Bruno Casino, and most of them turned out to be resolved so I suggest to wait until we receive proper explanation from the casino.

Yes, but here it is already a month that has passed, the deposits return to me after 2 days max. And the best part is that they refunded a part to my casino account, or they repaid it, and still nothing. Now what happens, I have to wait another 1 month and nothing returns to my account

Hello, dear Cordivani and Casino Guru Team.

We are aware of your case and trying to figure out the solution for it.

The key point here that : all of your withdrawals that you have mentioned were cancelled due to invalid currency, that is not supported by the payment provider.

We informed our payment solution manager regarding this case. He will help you to resolve this issue and to process withdrawal correctly.

Please, next time contact us before making a withdrawal attempt and we will guide you.

Best regards,

BrunoCasino Team.

By now and late I have all played my winnings, so at least the problem is solved, I will no longer play with other currencies if it is almost impossible to collect, but I think that at least for the inconvenience caused they can give me a gift.

Hello, Cordivani!

I am sorry to hear that your winnings have been played. Unfortunately, I must reject the complaint.

Thank you, Cordivani and the Bruno Casino, for your cooperation and your time!

I am wishing you all the best!