The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Bruno Casino - Player’s withdrawal has been delayed.
Amount: €250
Bruno Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Halo, this casino has been stating that the processing time can last up to 5 days since the withdrawal time. My previous withdrawals have always been on the same day on the account of this casino. Now I contacted the support every day, always put off, totally incompetent. TODAY it was alleged that problems with the payment system could take up to 2 weeks. As a player, I can't help it and the terms and conditions say 5 working days, today the 8th is around.
Automatic translation:
Public
Public
2 years ago
Dear Julia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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