The player from Australia has been unable to withdraw their winnings of 300 euros from Bruno Casino for several months, encountering repeated declines with varying excuses each time.
Bruno Casino - Player’s withdrawal has been declined repeatedly.
Amount: €300
Bruno Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
0d 21h 44m 8s
Case summary
6 days ago
Public
Public
1 week ago
I won 300 euro at Bruno casino and every time I try to withdrawal it's gets declined with another excuse, everytime it's something different.
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1 week ago
Dear Deedee123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 week ago
Hi Dominika,
Yes I'm fully verified.
No I have never made any successful withdrawals prior.
This is my first withdrawal thru this provider and have tried about 5 times each time declined
I won without a bonus
Each unsuccessful withdrawal has had a different excuse as to why it can't be processed
I'll attach all screenshots of communication
Casino Guru is examining the case
Dominika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
