The player from Germany deposited 20 Euros into their casino account on Friday, but the amount has not been credited to their gaming account. The player later confirmed that the issue was resolved.
Bruno Casino - Player’s deposit was not credited to the account.
Amount: €20
Bruno Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I deposited 20 Euros on Friday around 2:30 PM, and up until now (Sunday 2:45 PM), it has not been credited to my gaming account!
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1 year ago
Dear christianwings50,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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1 year ago
Translation
Good day,
My deposit attempt was canceled yesterday but the deposit amount was not credited to my bank account!
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1 year ago
Translation
Good evening,
The deposit was recently finally credited to my account after 6 days.
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1 year ago
Dear christianwings50,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
