Bruno Casino - Player has experienced technical glitch while playing.

this casino does not care what ever games they hire .i had a problem today while playing at this casino .yet i get a replay that the casino cant do anything about it because it is the provider and they also tell me that fair gaming they take it very serious.

i deposited 1800€ today was playing the grand casino from evolution .it is a land based table but very shady.the screen shows nothing only the hand of the dealer .at some moment i got only losing spins 99% only losing every 6,7 or 10 spins i get a win .i was betting u p to 150€ a bet .at one moment i made my bet and out of nothing the wheel was spinning with out the dealer touching the ball.the ball dropped very quickly in few seconds in number 2 in seconds other video came up with ball trying to drop into nuber 21 and it did and then in seconds again a new video showing the bsll trying to drop in number 25 and it did and i saw a different dealer .after winning number was anounced the video changed to the previous dealer who was spinning before .i never seen this before .i think i am scammed today for 1800€ with prerecorde numbers .after 10 more spins number 2 came up and after 11 numbers number 21 came up .so how is it possible the videos showing numbers that will hit .how?this is a huge fraud and deception .only thing casino asking is a video ???i am here to tspe or to gamble .this casino dont show any interest at all to solve the probem.they are taking advantage of the fact that a plsyer cant do anything about this .but in their terms state if the player take advantage of an error in the game they will confiscate all winning but thrmselfs take advantage of this scam .if you win they ask for 30 documents but if you get scsmmed they tell you it is probvder responsibilty.

i want all my deposits refunded because i am 100% they or evolution or along together they are scamming and covering each others.they say they are a lisensed casino but for what you have a license if you do not care about fairness???3 numbers showing in one spin is disgusting and asking for a video as proof is more disgusting .and taking players from restricted countries you know what kind of people they are .cowards .i will try to let my banc charge back the money this is just theft.i am advising all players to stay away from this casino because fair gaming is not guaranteed .they admit it themselfs.it is the provider what ghey tell hou .

Dear sardapoor1963,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

hi Petronella,i sent in all you asked by email.

Thank you very much, sardapoor1963, for all your emails. I have watched the videos and checked all the screenshots, unfortunately, I don't understand what the issue is. You speculate that something unfair is going on as the video of each spin has three previews, is that correct?

Hi petronela .the video is just to show the table how easy for evo is to manipulate because you see nothing only a dealers hand and the wheel . and i made those last bets to be able to tape in case it would happen again but unfortunatly nothing happend i lost my 400€ for nothing .the issue begins at number 25 .at this round i saw 3 different videos with three different outcomes in one single round :number 2,21 and 25 itself wich was the winning number .my concern is that the game is not live and they manipulate the results with prerecorded numbers .i think at number 25 something went wrong when they tried to change the videos .i play for 12 yesrs now never seen this happen .how is it possible i can see numbers wich will come out later as winning numbers .if i knew this i would put 1000 on those numbers .loli am pretty sure i was scammed that day and call it karma that they made a mistake .the casino is investigating the issue now with evolution and i know the outcome already.it was the customers internet "as always getting away with it and move on to the next victim.it would suit the casino to compensate in this case .they cant proof the game is fair and i cant proof it is not but i have seen it .really 10 minutes before this i thiugt to start recording because i had a feeling something was going on but unfortunat i did not and my feeling came out .i have further communications with casino you want those emails too.?

Dear sardapoor1963,

Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint due to a lack of evidence. I wish I could be of more help. Thank you in advance for your reply and understanding.

if i had solid proof evolution and all casinos would be broke in one week.this is the reason why they can go on doing this .what about the loggs in the casino is that not possible ?i am 100% sure i was scammed that day and not that day alone but from the moment i began to play online .none of evolution games not one live table is safe .instead rating casinos only here on casino guru you should also begin to rate providers .and questioning the fairness of the games .let them

provide solid proof the games arr fair ,they cant .that is why casino always tell you we have no controll it is the provider to cover themselfs .online is a big fraud .you can rate a casino 10+ but if the games are not fair it has no use that decieve the players.Evolution is sinking lower and lower .casinos are yhe bad guys hiring this filth .to make huge profits .i dont kneed proof i saw it !!that is enough for me .i hope many players who read this do believe me and take my advise to stay away from good rated casino since the casino itself can be good but the games are all manipulated .these people casinos and providers make so

much money but they leave the crums for the player .

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.